FAQ

Questions and answers to common topics.

General

What is the Articles app?

Articles lets you bookmark and save news, blog or other stories for reading later. It doesn't simply save links to those pages you want to return to, it also downloads their content and converts it to a minimal format. Read anything you saved later with just the essential text and images, without any headers, ads or clutter to get in the way.

Refer to the Get Started Guide for more information about the reader app.

What is the Bookmark Extension?

The Articles app comes bundled with an extension, which integrates with any other iOS app. Save articles directly from e.g. Safari, Chrome, Firefox, Twitter, Medium or Reeder by using the bookmark extension.

See the Bookmark Extension Guide for how to enable and use the extension.

What is the Today Widget?

The Articles app also offers a Today Widget. Swipe right on your home screen to view and access your recent articles or see your bookmark statistics.

See the Today Widget Guide for how to enable and use the widget.

Where can I download the app?

The app and extension can be downloaded from the App Store:
https://itunes.apple.com/app/id1301189222?mt=8

Which platforms are supported?

The app and extension is currently only available for iOS. The following are the system requirements for using Articles on iPhone or iPad devices.

Device iPhone or iPad
Operating System iOS 10 or above
iCloud Account Personal iCloud account is required

Which apps does the extension support?

The bookmark extension integrates with any app that supports sharing either a web page or link. Below is a non-exhaustive list of such apps.

Share Page Safari, Twitter, ...
Share Link Chrome, Firefox, Facebook, Medium, Reeder, Flipboard, Feedly, Newsify, News360, News Republic, The New York Times, CNN, BBC News ...

Bookmarks

What kind of websites can I bookmark?

Articles is intended for bookmarking text based content. This means you can save almost any news or blog article for reading later.

It will however not work if you try to bookmark e.g. a site's home page, search results, videos, image galleries or other non textual pages. In this case, the content can not be determined.

Can I bookmark protected articles?

In contrast to other read it later apps, Articles allows to also save password or paywall protected pages.

This is however only possible when bookmarking from Safari or integrated in-app browsers, as in this case the page is directly stored on your local device. If you bookmark a shared link, a protected url can not always be successfully resolved.

Why can the content of some articles not be determined?

While many articles can be successfully extracted, the content of some pages can not be determined.

In most cases, such websites are outdated and use non-standard or unstructured formats. For pages without semantic markup, it is simply not possible to determine what the actual content is. For example, if text is contained in div or span elements instead of paragraphs, a parser can not know its meaning in context of an article.

Why are some article images not loaded?

When saving an article, text as well as images are processed and converted to a minimal format.

Like with text paragraphs, images need to be formatted according to official standards as well. In case a website uses non-standard or unstructured formats, such non-semantic images can not be loaded.

Many websites also use so called "lazy loading" images, which are only downloaded when scrolled into view. Articles supports such images as well, but only if they are implemented according to certain standards. If a website uses some other custom made image loading, it is not possible to determine an image's source.

Premium

What is a Premium subscription?

Articles is free to use and includes all features. A premium subscription simply offers additional or unlimited articles per month. Please note that articles are stored in your personal iCloud account. Storage limits apply and depend on your corresponding plan.

  Free Plus Pro
Features all all all
Articles (per month) 30 60 unlimited

What types of subscription plans are available?

There are two different monthly subscriptions available. Articles is an independent app, your purchase supports the further development.

Articles Plus 60 articles per month $1
Articles Pro Unlimited articles per month $3

How do I purchase a Premium subscription?

When you purchase a subscription, you are doing so through Apple's iTunes Store. Open the Articles app and navigate to Account > Subscriptions and select one of the available plans.

Subscriptions will be charged to your credit card through your iTunes account. Your subscription will automatically renew unless canceled at least 24 hours before the end of the current period. To end a subscription, disable auto-renewal and allow the current period to end. It will not be possible to immediately cancel a subscription. Refunds are not available for unused portions of a subscription.

How do I change a subscription?

You can upgrade or downgrade an existing subscription. For an upgrade, the new purchase is charged and goes into effect immediately, whereas a downgrade will take place at the next reneval date.

To change your subscription:

  1. Launch the Settings app.
  2. Tap iTunes & App Store.
  3. Tap your Apple ID at the top of the screen.
  4. Tap View Apple ID when the pop up window appears.
  5. Enter your Apple ID password or fingerprint ID when prompted.
  6. Tap Subscriptions.
  7. Tap the subscription that you want to manage.
  8. Use the options to manage your subscription.

How do I cancel a subscription?

To end a subscription, disable auto-renewal and allow the current period to end. It will not be possible to immediately cancel a subscription. Refunds are not available for unused portions of a subscription.

To cancel your subscription:

  1. Launch the Settings app.
  2. Tap iTunes & App Store.
  3. Tap your Apple ID at the top of the screen.
  4. Tap View Apple ID when the pop up window appears.
  5. Enter your Apple ID password or fingerprint ID when prompted.
  6. Tap Subscriptions.
  7. Tap the subscription you want to cancel.
  8. Tap Cancel Subscription.
  9. Confirm when prompted to cancel your subscription.

How can I get a refund for a subscription?

If you experience a problem, you can request a refund directly from Apple. You'll need to have a valid reason for the request, like if you bought the subscription by accident or in case it is not working. Developers do not have access nor can issue any refund related to Apple iTunes purchases.

To request a refund from Apple:

  1. Go to Apple's problem reports page:
    http://reportaproblem.apple.com
  2. Login with your Apple ID.
  3. Select the Apps tab.
  4. Select Report a Problem to the right of the purchase you want a refund for.
  5. Click on Choose Problem and select your problem from the menu.
  6. Enter details about your problem and then submit.

You should hear back from Apple within a few days to a week with whether your request for a refund is approved.