Premium FAQ Frequently asked questions about premium. What is a Premium subscription? Articles + is free to use and includes all basic features. Every setting, theme or preference is available and lets you try out the unrestricted reader. A premium subscription offers additional or unlimited bookmarks per month. Free Plus Pro Themes all all all Features all all all Bookmarks (month) 30 60 unlimited Please note that articles and annotations are stored in your personal iCloud account. Storage limits apply and depend on your corresponding plan. What types of subscription plans are available? There are two different monthly subscriptions available. Articles Plus 60 bookmarks per month $1 Articles Pro Unlimited bookmarks per month $3 Articles + is an independent app, your purchase supports the further development. How do I purchase a subscription? Open the Articles + app and navigate to Account > Subscriptions and select one of the available plans. When you buy a subscription, you are doing so through Apple’s App Store and you are agreeing to their terms and conditions. Payments will be charged to your credit card of your Apple account. Subscriptions will automatically renew unless canceled at least 24 hours before the end of the current period. To end a subscription, disable auto-renewal and allow the current period to end. It will not be possible to immediately cancel a subscription. Refunds are not available for unused portions of a subscription. How do I change a subscription? You can upgrade or downgrade an existing subscription. For an upgrade, the new purchase is charged and goes into effect immediately, whereas a downgrade will take place at the next reneval date. To change your subscription: Launch the Settings app. Tap iTunes & App Store. Tap your Apple ID at the top of the screen. Tap View Apple ID when the pop up window appears. Enter your Apple ID password or fingerprint ID when prompted. Tap Subscriptions. Tap the subscription that you want to manage. Use the options to manage your subscription. How do I cancel a subscription? To end a subscription, disable auto-renewal and allow the current period to end. It will not be possible to immediately cancel a subscription. Refunds are not available for unused portions of a subscription. To cancel your subscription: Launch the Settings app. Tap iTunes & App Store. Tap your Apple ID at the top of the screen. Tap View Apple ID when the pop up window appears. Enter your Apple ID password or fingerprint ID when prompted. Tap Subscriptions. Tap the subscription you want to cancel. Tap Cancel Subscription. Confirm when prompted to cancel your subscription. What to do when you can't buy or restore a subscription? In-app purchases are handled by Apple's App Store. When you buy an in-app purchase, you are doing so through their store. Developers do not have access or can assist you with any issues. If you can not buy or restore a purchase: Verify your App Store account settings Make sure your device is connected to the Internet Update your device to the latest available operating system If it doesn't work on your device, you can try to either: Retry sometimes later Close and restart the app Close all apps and restart your device Logout/login from your App Store account Uninstall and then reinstall the app once again When a purchase can't be restored you can also attempt to "buy" the same item again. It should show a message saying "You’ve already purchased this. Would you like to get it again for free?". In that case, tap on OK to unlock the premium edition. In case of problems with an in-app purchase, please refer to Apple's official documentation or contact Apple Support if you still can't buy or restore a purchase. Buy an in-app purchase: https://support.apple.com/en-us/HT202023 Restore an in-app purchase: https://support.apple.com/en-us/HT204530 Manage your payment method: https://support.apple.com/en-us/HT201266 App Store connection issues: https://support.apple.com/en-us/HT201400 Request a refund: https://support.apple.com/en-us/HT204084 How can I get a refund for a subscription? If you experience a problem, you can request a refund directly from Apple. You'll need to have a valid reason for the request, like if you bought the subscription by accident or in case it is not working. Developers do not have access nor can issue any refund related to Apple iTunes purchases. To request a refund from Apple: Go to Apple's problem reports page: http://reportaproblem.apple.com Login with your Apple ID. Select the Apps tab. Select Report a Problem to the right of the purchase you want a refund for. Click on Choose Problem and select your problem from the menu. Enter details about your problem and then submit. You should hear back from Apple within a few days to a week with whether your request for a refund is approved.